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SDK Functions

Here's a list of all the functions supported by Upscope's SDK.

These can be called with Upscope('FUNCTION_NAME', ...args);.

Function name Arguments Description
cancelRequestAgent — Stops and Agent request.
connect — Starts the socket connection to the Upscope servers.1
getLookupCode (callback: function(link: string)) Returns the lookup code through the callback.
getLookupCode (callback: function(link: string)) Returns the lookup code through the callback.
getShortId (callback: function(shortId: string)) Returns the Visitor's shortId through the callback.
getWatchLink (callback: function(link: string)) Returns the watch link through the callback.
init (configuration: dictionary)2 Used to initiate Upscope. This must be the first function called.
logEvent (eventType: string, eventMessage: string) Logs a new event in the history of the visitor. eventType must be one of success, error, info, warn, contact.
newPageview — Triggers a new pageview in a SPA environment.
on (...events: string, callback: function) Adds a listener for the events provided.
redirect (url: string) If a Session is active, it will redirect the visitor to the provided URL through the Upscope proxy, otherwise it will send the visitor directly to the URL.
requestAgent — Initiates an Agent request.
reset (reopenConnection: true) Used to reset the connection with Upscope and clear all identity from the Visitor. A new Visitor will be generated with a fresh ID. If reopenConnection is false, the connection will not be automatically re-opened, and Upscope will be in its initial idle state.
saveHistory — Persists the visitor's history and screenshots to Upscope's servers.
stopSession — Terminates an active Session.
submitRating (ratings: dictionary)4 Submits a user rating after a Session has ended.5
updateConnection (updates: list,
uniqueId: string,
tags: string,
integrationIds: string, callName: string,
agentPrompt: string, allowRemoteConsole: boolean, allowRemoteClick: boolean, allowRemoteScroll: boolean, allowRemoteType: boolean, allowAgentRedirect: boolean)		 Used to update the identity of the visitor or settings after pageload.3

  1. This is only needed if autoconnect is false. ↩

  2. Full list of configuration options found here. ↩

  3. Only identities, uniqueId, tags, and agentPrompt are allowed. ↩

  4. Accepted keys are userSessionRating (integer between 0 and 5—used to rate the quality of the Session), userAgentRating (integer between 0 and 5—used to rate the quality of the service provided by the agent), and userAgentFeedback (string—used for feedback about the agent). ↩

  5. Calling this method before a Session has ended will have no effect. ↩